REFUND POLICY

Refund Policy

At reservasjacotours.com, we strive to provide the best possible service to our customers. We understand that unforeseen circumstances may arise, so we have established a clear and fair refund policy for all bookings.

1. Refunds for Cancellations

• Cancellations made more than 48 hours in advance:

  • A full refund of the amount paid will be provided.

• Cancellations made within 48 hours prior to the service:

  • No refunds will be issued, except in exceptional circumstances (at the company’s discretion).

2. Cancellations Due to Force Majeure

• In cases of adverse weather conditions, natural disasters, or other circumstances beyond our control, we will offer:

  • Rescheduling of the service at no additional cost.

  • A full refund if rescheduling is not possible or accepted by the customer.

3. Unused Tours and Services

• No refunds will be issued for tours, activities, or services not used due to late arrival, no-shows, or non-compliance by the customer.

4. Refund Processing

• All refunds will be processed using the original payment method.

• Processing times may vary depending on the payment method and financial institution.

• Bank or processing fees are non-refundable.

5. Procedure for Requesting a Refund

• All refund requests must be made in writing and sent to our email address: [email address].

• Include the following in your request:

  • Full name.

  • Booking number.

  • Reason for cancellation or refund request.

• We will respond to all requests within 5 business days.

6. Bookings Made Through Third Parties

• For bookings made through third-party platforms or agents, refunds will be subject to the policies of those third parties.

Contact Us

If you have questions about our refund policy, please contact us:

• Email: [rESERVASJACOTOURS@GMAIL.COM]

• Phone: [ +506 8555-0788 ]